Terms of Business

Definitions:

▪️ ‘the company’ means the service provider, People On Demand LLC (Pod), a Delaware company.

▪️ ‘the client’ means an individual, company or organisation at whose application the company agrees to provide a service to under the terms of this agreement.

▪️ ‘agreement’ means the contract and understanding between the company and the client to which these terms and conditions apply for the duration that any services are provided.

Scope:

The content of this agreement shall apply in relation to any services ordered by the client from the company.

Billing Procedure:

The first payment required in order to commence service will be the one-off setup fee (if applicable) and monthly fee (if applicable). All other charges for services used by the client will be invoiced in arrears on the 1st of the month and payment is due upon receipt, within seven (7) days of the invoice date.

The company reserves the right to invoice and request payment before the 1st of the month in cases where the clients’ billing threshold / pre-defined credit limit has been exceeded due to higher than usual usage.

The company accepts payment by Direct Debit or Credit/Debit Card. Bank Transfers (BACS) are accepted if agreed in writing. Cheques are not accepted.

All invoices will be delivered by email. Any disputes should be made within 24 hours of receiving the invoice, after which, all invoices are final.

The company reserves the right to charge an administration fee of $10.00 per invoice for late, failed or non payment. If an account remains unpaid for seven (7) or more days from the date it fell due, the company reserves the right to charge interest at a rate of 4% per annum above the company’s bank base rate. Should the client initiate a dispute, reversal or chargeback of any payment made, the company will charge a fee of $25.00 per dispute/reversal/chargeback. The company may also suspend all or part of the provision of services to the client, withholding any data/details/information until payment has been received.

Without prejudice, the company reserves the right to request a deposit from the client which would be held for the duration service is provided. This will be refunded in full subject to all invoices being settled. A deposit would normally be requested if the client fails to pay any monies due to the company on time, or should following a review of the client, their status is deemed as higher than usual risk.

Services Levels:

The company aims to setup all new client services/accounts as quickly as possible (within 24 hours) after confirmation of cleared funds of the relevant fees (if applicable).

If the client wishes to make changes to their service and/or account with the company, this should be put in writing to by email. The company aims to action such requests as quickly as possible (within 24 hours). Minor changes to services and/or accounts are free, however, major changes will incur an admin fee from $10.00+ depending on the changes required.

The company makes no warranties or representations that services will be uninterrupted or error-free and the company shall not, in any event, be liable for interruptions of service which are beyond the company’s reasonable control.

Quality Control / Reporting:

Any necessary quality control and/or reporting procedures should be stated by the client from the outset. The company makes no implied or implicit guarantee that information and/or data will be available if it was not requested by the client from the outset.

Targets / Results:

Unless specifically agreed in writing, the company makes no implied or implicit guarantee of the outcome of it’s services or campaigns. All forecasts for ‘deliverables’ are estimated in good faith using the company’s experience and judgement and do not constitute a guarantee.

Allocated Telephone Numbers:

For telephone support services, the company will allocate the client a telephone number which they may divert their calls to and/or advertise directly. The client may stipulate their dialling code preference during the sign-up process; if no particular dialling code is requested, the company will allocate a regional number of their choice at random. If the client wishes to change their allocated telephone number at any point, a setup fee will apply. If the client wishes to cease using the company’s telephone answering service but wishes to continue using the allocated telephone number, the client may have it redirected elsewhere; monthly rental and call forwarding charges will apply. The company does not allow clients to port numbers away. While the company makes every effort to maintain the continuity of allocated telephone numbers, it may need to change them for operational or technical reasons; such instances are rare, but should it be necessary, the company will given the client at least seven (7) days notice of any such proposed change. The company cannot be held responsible for any losses incurred, directly or indirectly, as a result of a telephone number being changed.

Service Cancellation:

All services renew automatically until cancelled by the client. It is the clients’ responsibility to cancel services prior to renewal as invoices will not be cancelled once renewal has occurred. The client must notify the company at least 30 days before a service is renewed if they wish to cancel that service. Cancellations should be put in writing by email. Non-payment and/or not using the service does not constitute as a request to cancel.

Client Confidentiality:

The company undertakes to treat all client information as confidential. However, should it be served with an appropriate court order, the company may be legally required to co-operate with law enforcement agencies and required to disclose information about the client.

Soliciting Staff:

The client shall not, for a period of 12 months following cessation of this agreement, cause, encourage or assist any of the company’s employees to leave it’s services or to do anything which if done by the client would be a breach of this agreement.

Refund Policy:

Refund requests should be put in writing and are at the sole discretion of the company.

Other Terms:

The client undertakes to provide the company with all the information and co-operation that the company may reasonably require from time to time to enable the company to perform and observe its obligations. The client agrees with the company not to conduct any business activities which could/is considered as illegal, immoral or obscene and agrees not to use the company’s services for any such purpose.

Neither party shall be held liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control, without limitation.

The company reserves the right to amend or alter its scale of charges and/or terms of business by giving the client one month’s written notice.

Entire agreement:

This agreement represents the understanding between the company and the client. This agreement shall be governed by and construed and interpreted in accordance with US Law. By ordering any of the company’s services shall be deemed as acceptance to the Terms of Business as stated above.