It costs more than it’s worth
A high-quality outsourced service saves you time. With more time, you can focus on your business and how to save money. In addition to this, having an in-house team increases the need for more office space, maintenance, and staff. Outsourcing can be a cheaper recruitment option.
Outsourcing is not as costly as you might imagine. Modern contracts allow you to only pay for the services you need. A ‘pay-as-you-go’ service, like the one at PodBPO, means you can scale up or scale down the service as required.
They don’t know your company as you do
It’s a common misconception that if you outsource to another company, they won’t as knowledgeable about your company as you are. However, it is the job of the outsourcer to know everything there is to know – their livelihood depends on it! Therefore, with a reliable customer support provider, you’ll get experts who know exactly what you need from them.
It’s only for big companies
Big companies can certainly see the benefits of outsourcing. When you’re inundated with customer inquiries, it can be overwhelming. However, it is just as important for SME’s to have a higher level of customer service as it is for large businesses. Outsourcing increases the speed of replies and can provide a 24/7 service across all channels.
It harms your business
Outsourcing doesn’t mean losing control of your business. You are still in control of the service, and you have your say on what it should and shouldn’t be.
In addition to this, it doesn’t mean that your business becomes offshore. It’s a terrible stereotype that operators on the other end of the customer service have poor English and outsourcers are exploiting the low wages expected in developing countries. If you’re choosing a respected and upfront outsource, provider, these won’t be the case at all.
Before you dismiss outsourcing, fact-check the misconceptions. If you’re still unsure how outsourcing can benefit you, contact us today.