Say Hello

to your new team

Briefed by you, we take care of your Calls, Web Chats, Emails & Social Media

Flexible. On Demand. Fully Managed. Pay As You Go.

Inbound Calls

Our call answering team will answer your calls promptly and professionally in your business name and handle as instructed.
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Outbound Calls

Our telemarketing team are on hand to make outbound calls on your behalf. Experienced, skilled, motivated and highly results-driven.
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Web Chats

Maximise every visitor to your website with our live web chat service. We help turn browsers into leads and sales.
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Emails

Using your email or ticketing system, we can manage, organise and respond swiftly to your emails, escalating only when necessary.
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Social Media

From posting engaging content to responding to customers, our socially-savvy team will manage your social media.
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Back Office Functions

Gain more time. We can provide a range of virtual assistant services and perform almost any back office function.
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Outsourcing, Simplified.

We're ready to respond to you and your customers when you want, how you want, 24/7.

Video

Pod explained in under 2 minutes.

Testimonials

  • We gave Pod the challenge of reducing our refund rates. We implemented their live web chat service and refund requests have now dropped by almost 64%. Needless to say, it would cost us money if we stopped using Pod.

    Adam Jenkins
  • Since adding a telephone number to our website which is answered solely by the team at Pod, we have seen a significant increase in our overall conversions and reduction in shopping basket abandonment.

    Clive Burrows
  • We were sceptical and cautious at first about outsourcing our customer service to a third party, but now wouldn't have it any other way. Pod have freed us up to get on with what we do best. Thanks guys!

    Sara Angwin

About

People On Demand

Welcome
Powered by customer experience professionals, Pod is an on demand customer contact centre for forward-thinking businesses. Our mission is to help your business scale and grow faster by providing you with an amazing team on a Pay As You Go basis. We call this Remote Staffing as a Service.

Our People
We’ve built a team you and your customers will ❤️ but your competitors will 😰
Learn More about Our People >

Our Locations
We’re based across several strategically located offices that we like to call ‘Pods’.
Learn More about Our Locations >

25+

Years Combined Experience

600+

Clients We Work With

4

Pods (aka Offices) We Work From

5000000+

Customer Interactions Handled

Integrations

✔️ Our services can be integrated with your favourite web-based tools, apps and systems.

Gain & Retain More Customers

...by simply adding Pod to your business. Choose the service(s) you need, sign-up online and go live today!

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